Privacy Policy.

Who we are

Dawn Edwards-Jones (“we”, “us”) operates dawnedwards-jones.com. We are based in Cleveland, Queensland, Australia. You can reach us at contact@newdawnwellness.health or on +61 429 460 733.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Things you give us: your name, email address, phone number, and anything you write in a form, an enquiry or a booking note.
• Booking and payment details: what you booked, when, and what you paid. Card details are handled by our payment provider, not by us. We never see or store your full card number.
• Information collected automatically: your IP address, browser, device type, which pages you looked at and how you found us. This comes through cookies and analytics tools.

Why we collect it

• To take your booking and deliver the class, session, program or event
• To keep you safe and adapt what we do to your body and circumstances
• To reply to you, send confirmations and reminders, and answer questions
• To send you emails about our offerings, if you have asked us to
• To understand what is useful on our website and improve it
• To meet our legal, tax and insurance obligations

Who we share it with

We do not sell your personal information. Ever. We share it only with the service providers who help us run the business, and only to the extent they need it:

• Tekmatix – our customer relationship, booking, email and payment platform
• Google – website analytics and our Google Business Profile
• Meta – if you reach us through Facebook or Instagram, or see our ads
• Our accountant, insurer or legal advisers, where genuinely necessary
• Anyone we are required to disclose to by law

Some of these providers store data on servers outside Australia, including in the United States. Where that happens we take reasonable steps to make sure your information stays protected to a standard comparable to Australian law.

Email and unsubscribing

We only email you if you have signed up, bought something, or enquired. Every marketing email has an unsubscribe link, and we act on it promptly. Unsubscribing from marketing does not stop important messages about a booking you have made.

Cookies

Our website uses cookies to remember your preferences and to understand how people use the site. You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.

How we protect it

We use reputable providers with their own security controls, we limit who on our side can see your information, and we keep it only as long as we need it or as long as the law requires. No system is perfectly secure, and we will not pretend otherwise. If something goes wrong in a way that is likely to cause you serious harm, we will tell you and notify the Office of the Australian Information Commissioner, as the law requires.

Your rights

You can ask us to:

• Tell you what personal information we hold about you
• Give you a copy of it
• Correct anything that is wrong or out of date
• Delete it, where we are not required to keep it
• Stop sending you marketing

Email contact@newdawnwellness.health and we will respond within 30 days. We may need to confirm who you are first.

Children

Our services are intended for adults. We do not knowingly collect information from anyone under 16 without a parent or guardian involved.

If you are not happy

Tell us first, at contact@newdawnwellness.health. We would rather hear it and fix it. If we cannot resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes

If we change this policy we will update the date at the top. Material changes will be communicated to you.